Hi my daiwa sx 103m Baitcasting broke while casting 40g jig
20 TEAM DAIWA BLACK RODS
The problem is i bought from Japan online brand new as that model isn't supplied in Australia. Tried their customer service email tried 3 times (translate to
Japanese last email to make sure they understand) past 2 months no reply and also Daiwas Aus customer service still no reply and phone call left on hold all the time until it got too frustrating so i need to post something public for you and other potential buyers to see in the hopes for you to help me with your defect. Please what can I do? I paid over $600+ aud for a rod that couldn't handle 40g? I have had 3 other rods similar spec that i throw between 30 to 100g jigs past 10 years no problem so 100% not user error as I am VERY careful with my rods. Thankyou
Status:
Open May 18, 2025 - 03:20 PM
1answer
Answer
May 26, 2025 - 08:18 PM
The path you should follow is exactly what you've done, that is contacting the place that you bought it from overseas, and they in turn would contact Daiwa Japan if that's where the rod came from. It's unfortunate that you've followed that path and you haven't had much success. If it's a product that we don't carry and didn't come from Daiwa Australia we are limited in what we can do unfortunately. I will suggest that you drop us an email at fishing@daiwaaustralia.com.au and they may be able to provide some further assistance to your situation. Feel free to message back if you need to. All the best.
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